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Return and Refund Policy

Overview

Thank you for shopping at TarjousTaivas.fi . We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can return any product within 30 days of receiving it .

We have compiled our return and refund policy below for clarity and convenience.

Return policy

You can return any product purchased from us within 30 days of delivery . The product must be:

  • New or lightly used

  • Must be returned in its original packaging with all accessories and manuals.

We also accept returns for lightly used products, as long as they are in good condition.

Exchanges

We are happy to offer exchanges if:

  • You have received the wrong product.

  • You want to change the model, size or variation

  • The product is defective or damaged.

Please contact our customer service to arrange an exchange.

How to return a product

To return a product, follow these steps:

  1. Contact us by email: info@detpäevatis.fi , and state:

    • Your full name

    • Your order number

    • Reason for return or exchange

  2. You will receive instructions and a return address from us.

  3. Pack the product carefully in the original packaging.

  4. Send the product using a shipping service with a tracking code and keep the receipt as proof.

Refund policy

Once we have received and inspected your returned product:

  • You will receive an email notification regarding the status of your refund.

  • Approved refunds will be processed using the original payment method (e.g. Klarna, credit card).

  • Refunds usually take 5-7 business days to process , but may take up to 15 days depending on your payment provider.

Return costs and fees

  • If the return is due to a defective or incorrect product, we will pay the return shipping costs .
  • In other cases, the customer is responsible for the return costs.
  • A €6.90 handling and return fee will be deducted from the return amount (does not apply to defective products).

Refund method & contact information

Refunds will be processed using the same payment method you used when placing your order.

Return and refund requests:

Please ensure that the return is properly labeled and packaged.

Lost or delayed orders

If you have not received your order within 30 days of shipment :

  • Contact our customer service immediately.

  • We will investigate the matter with our shipping partners and deliver a new product or refund if necessary.

Do you need help?

We’re here to help! If you have any questions about returns or refunds, please contact us:

📧 Email: info@dettävaivas.fi
📍 Address: Juustenintie, 00410, Helsinki, Suomi
🌐 Website: www.dettävaivas.fi